Refund Policy from Terms of Service:
When the User arranges on-demand personal care services, the User agrees to pay the service provider the service fee listed in the Services or the website of the Third Party Provider of services or produces. All payments to Third Party Providers are non-refundable, except in the event Spruced or the Third Party Provider cancel the products or services. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the User is responsible for payment of all such taxes, levies or duties. Any amounts not paid when due will bear interest at the maximum legal rate if less. If any amount cannot be charged to your credit card for any reason, Spruced may provide the User, via email, notice of non-payment and a link to update payment information.
The User may elect to cancel the Third Party Provider’s services or products at any time prior to the Third Party Provider’s arrival. The User will be charged a cancellation fee if the cancellation is within five hours of the Third Party Provider’s scheduled arrival time. If the Third Party Provider cancels for any reason, the User will receive a refund, unless Spruced is able to arrange another Third Party Provider acceptable to the User.